FAQ - Frequently Asked Questions
Frequently Asked Questions
These FAQs should help clarify common concerns and improve the customer experience for your rental service.
You will need a valid driver’s license, a passport or ID card, and a credit card in the renter’s name.
The minimum age is 21, but this may vary depending on the car category.
Yes, you can add additional drivers, but they must meet the same requirements as the primary driver.
Most of our rentals include unlimited mileage, but please check the specific terms when booking.
In case of an accident, contact our office immediately. We will guide you through the necessary steps.
Cars are provided with a full tank of fuel and should be returned with a full tank. Otherwise, a refueling fee will apply.
Cross-border travel is allowed, but please notify us in advance, as additional documentation and fees may apply.
We accept major credit cards such as Visa, MasterCard, and American Express.
Our cancellation policy varies based on the booking type. Please refer to your booking confirmation for details.
Yes, rental extensions are possible, but you must inform us in advance to ensure availability.
Yes, we offer one-way rentals. However, additional fees may apply depending on the drop-off location.
You can reach us by phone, email, or through our website’s contact form.
